A guide to 3-digit N11 phone numbers is located here.

• 211 - Community information and referral services. 211 service is provided by local community-based or government organizations that are authorized by the CPUC to use the 211 code to provide information and referrals to health and human services.
• 311 - Non-emergency governmental services. 311 service is administered by municipal governments.
• 411 - Local Directory Assistance. 411 directory assistance is provided by individual telecommunications service providers or independent providers.
• 511 - Traffic and Transportation information. The California Highway Patrol, California Department of Transportation, and local transportation agencies oversee 511 operations.
• 611 - General Customer Service. 611 service is provided by individual telecommunications service providers.
• 711 - Telecommunications Relay Service for the speech and hearing impaired. In California, 711 Relay service is provided through Hamilton Relay.
• 811 - Call-before-you-dig phone…

Waste Management of Nevada County provides Christmas tree disposal options and general holiday recycling guidelines for Nevada County residents.

Information for the 2025 season will be posted on the agency’s Facebook page in mid-December.

Holiday tree disposal (2023-2024 season):

Residents were able to:

• Cut holiday trees into small sections and place them inside green waste carts with lids fully closed
• Drop off whole, undecorated trees at designated free disposal sites

Previous free drop-off locations included:

• Eric Rood Administration Center
  • 950 Maidu Ave, Nevada City, CA 95959
  • Open 24 hours daily
  • (Drop-off near Cement Hill entrance behind jail)
• McCourtney Road Transfer Station
  • 14741 Wolf Mountain Rd, Grass Valley, CA 95949
  • Open Wed-Sun 8am-3pm

Special one-day drop-off event locations included:

• Lake Wildwood Water Treatment Plant - 12622 Pleasant Valley Rd, Penn Valley
• Lake of the Pines Water Treatment Plant - 10803 Riata Way, Auburn
• Alta Sierra Fire Department - 11833 Tammy Way, Grass Valley

Other ho…

The HOME ENERGY ASSISTANCE PROGRAM (HEAP) is a program of the Low Income Home Energy Assistance Program (LIHEAP) which provides assistance to eligible low-income households.

• The HEAP program provides financial assistance in the form of an annual (once every 12 months) utility payment for gas, electric, propane or firewood to help with the high costs of heating and/or cooling.
• Assistance available for current and/or past due bills, such as a 48-hour shut-off notice.
• Annual utility bill assistance up to $1000, depending on the total household income and energy costs. (Please note: dollar amounts may be subject to change.)
• The applicant must meet all the necessary guidelines and income requirements outlined in the program.
• Applicants MUST be residents of Placer or Nevada Counties to qualify for HEAP assistance through Project GO.
• Assistance is available once per year per household.

APPLYING FOR ASSISTANCE

To apply for HEAP assistance, call 888-524-5705. Then:

• PRESS 1 if you live in Placer …

PG&E provides information on how to file a claim for damages.

If you are a residential customer who has gone without power for at least 48 hours because of severe storm conditions, you may qualify for an automatic payment under PG&E's Safety Net program. This program provides a payment of $25 - $100, which PG&E pays automatically about 60 days following the storm outage.

Web pages

• Home - https://www.pge.com/en.html
• File A Claim - https://www.pge.com/en_US/residential/customer-service/help/claims/claims.page
• Submit A Complaint - https://help.pge.com/s/article/How-can-I-submit-a-complaint?language=en_US
• Safety Net Program - https://www.pge.com/en/outages-and-safety/outage-preparedness-and-support/general-outage-resources/outage-compensation-programs.html
  
  
  

Following a wildfire, storm, or other disaster, residents who continue to experience outage issues or other utility concerns after contacting their utility provider should submit a complaint with the California Public Utilities Commission's online form.

Be ready to provide:

• Name of the Utility Provider
• Full name of the customer. If you are not the customer of record, you must be authorized to discuss the account with the utility company.
• Account Number
• Service Address (the physical location of the service. Is it a residence or business?).
• Mailing Address (if different from service address).
• Area code and phone number that pertains to the dispute.
• A phone number where we can reach you.
• Details of your complaint. Please be specific and provide as much information as possible such as a chronological order of dispute. For example, the dates that charges were billed, the location of the safety concern, etc.
• Include the utility provider’s response to your concern, if available.
• If you have s…

People can sign up for Public Safety Power Shutoff (PSPS) outage notifications if they have a PG&E account.


Web pages

• Sign Up Here - https://www.pge.com/en_US/residential/your-account/account-management/manage-your-account/alerts-and-notifications/update-your-contact-information.page?utm_source=spm-gs&utm_campaign=pge-psps&utm_medium=trfc-allpge-kw-pub-a-en&utm_content=search-SPMAAC884ED&gclid=CjwKCAiAv_KMBhAzEiwAs-rX1HMusJIJAxsy7R-ruAg5tExoHhdB4-VxdCjVAp1L4TbBYS4FUK0DphoCRUcQAvD_BwE

Internet Essentials provides low-cost internet to eligible households.

You may qualify for Internet Essentials if you are eligible for public assistance programs such as the National School Lunch Program, Housing Assistance, Medicaid, SNAP, SSI, and others.

Web pages

• Home - https://www.internetessentials.com/

California LifeLine provides discounted home phone (landline) and cell phone services to qualifying California households.

Some wireless service providers offer high-speed data, unlimited talk, text, and a free smartphone at no cost to those who qualify for free wireless service through government programs like California Lifeline.

Mobile (cell phone service) providers for Nevada and Placer counties may include:

• Access
• Airtalk
• American Assistance
• Assurance
• Entouch
• Infiniti
• Life
• Safelink
• SafetyNet
• Standup
• Tag Mobile
• TruConnect
• and more

Web pages

• California Lifeline Eligibility - https://www.cpuc.ca.gov/lifeline
• California Lifeline home page - https://www.californialifeline.com/en (can select from several languages)
• California Lifeline PROVIDER SEARCH - https://www.californialifeline.com/en/provider_search (can select from several languages and search by zip code. Some providers offer free phones to eligible customers as part of the service package.)
• California Lifeline call center and oth…

Lifeline provides subscribers a discount on monthly telephone service, broadband Internet service, or bundled voice-broadband packages purchased from participating wireline or wireless providers.

Web pages

• FCC Lifeline page - https://www.fcc.gov/lifeline-consumers
• USAC Home - https://www.usac.org/
• USAC Lifeline Support - https://www.lifelinesupport.org/
• Companies Near Me Finder Tool - https://www.lifelinesupport.org/companies-near-me/
• About Lifeline & Application Information - https://www.lifelinesupport.org/get-started/

Waste Management of Nevada County has a Residential Drop Off for Comingle Household Recycling:

12548 Loma Rica Dr. Grass Valley CA 95945

This drop off location is for residents who currently do not have curbside service. They accept regular comingle recyclable material.

• Bottles, cans, cardboard, paper, etc.
• No single use plastics, no E-Waste or batteries, no Hazardous Waste, no tires or household trash.
• This is for residents only, no businesses.

Web pages

• Home for WM in Nevada County - https://www.wm.com/location/california/nevada_county/index.jsp

• WM Facebook page posts service updates - https://www.facebook.com/NevadaCountyWM/

• Locations - https://www.wm.com/location/california/nevada_county/locations/index.jsp

• Recycling Facilities in Nevada County - https://nevcounty.maps.arcgis.com/apps/webappviewer/index.html?id=f10e226a5cb3481686796b5a05367e0e